Warranty

Pearl Sinks® offer a limited lifetime warranty for all stainless steel, NuGranite™, and fireclay ceramic sinks. All faucets come with a one-year limited warranty unless otherwise specified.

Pearl Sinks® Limited Lifetime Warranty

PEARL SINKS® provides a limited lifetime warranty on all stainless steel and ceramic sinks as long as the original purchaser owns the home in which the PEARL SINKS® Product was originally installed.

This warranty exclusively covers manufacturing defects in material and workmanship of PEARL SINKS® sink and faucet products (the “Product”) during normal residential use for as long as the original purchaser owns his or her home. Finish reduction, scratches, staining or acid/alkaline etching over time due to normal usage, cleaning practices, or atmospheric conditions, are not manufacturing defects and are not covered under this warranty. PEARL SINKS® will not be responsible for any incidental or consequential costs associated with removal or installation of the sink, the faucet, or its accessories. Exclusive warranty coverage starts from the invoice date of the products. Any returned materials must be accompanied by a return requisition form and return requisition identification number from the PEARL SINKS® RMA requisition department.

Proof of purchase may be required in order to verify warranty benefits. (Commercial applications are not applicable to any warranty below).

Exclusive Remedy

In the event of any defect in the Product that breaches the foregoing warranties, PEARL SINKS®, at its option, will repair or replace the defective part of the Product. PEARL SINKS® is to be notified with a description of the problem to claim the defective product. In order to notify PEARL SINKS® and receive assistance or service under this warranty, the original purchaser may: (1) call 1-604-214-4477 for a consumer service representative who can assist you, or (2) write the consumer service department c/o PEARL SINKS® Inc., 120-1231 Burdette Street, Richmond BC, V6V 2Z2, and include a description of the problem, model number, location of purchase, your name, address, phone number and approximate date of purchase, or (3) email PEARL SINKS® customer service department by going to www.PearlSinks.com, or (4) notifying the location or distributor from which the Product was purchased. You may be required to return the Product to PEARL SINKS® for inspection and proof of purchase may be required.

Limitations & Exclusions

PEARL SINKS® WILL NOT BE LIABLE FOR ANY OTHER DAMAGES OR LOSSES, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING ANY CLAIM OR BREACH OF WARRANTY HEREUNDER OR ANY OTHER CAUSE, AND WHETHER ARISING IN CONTRACT OR IN TORT (including negligence and strict liability).

All of the above warranties do not cover damages resulting from improper maintenance, repair, cleaning or installation, misuse, abuse, alterations, accidents, natural deposits, natural oxidation, erosion, or force majeure. Damage to the product caused by accident, misuse or abuse is not covered by this warranty. Failure to comply with cleaning instructions may void this PEARL SINKS® warranty. PEARL SINKS® reserves the right to discontinue or modify any product at any time. All sinks and faucets should be installed by qualified plumbing professionals. PEARL SINKS® is not responsible for any issues that arise due to inadequate plumbing.

If you require assistance with installation or malfunction, please contact PEARL SINKS® Consumer Service at www.pearlsinks.com or 1-604-214-4477.

*Labour, shipping and handling not included

limited lifetime warranty
Pearl Sinks® NuGraniteTM Warranty

PEARL SINKS® provides a limited lifetime warranty on all NuGranite™ sinks as long as the original purchaser owns the home in which the PEARL SINKS® Product was originally installed.

This warranty exclusively covers manufacturing defects in material and workmanship of PEARL SINKS® sink and faucet products (the “Product”) during normal residential use for as long as the original purchaser owns his or her home. Finish reduction, scratches, staining or acid/alkaline etching over time due to normal usage, cleaning practices, or atmospheric conditions, are not manufacturing defects and are not applicable to this warranty. PEARL SINKS® will not be responsible for any incidental or consequential costs associated with removal or installation of the sink, the faucet, or its accessories. Exclusive warranty coverage starts from the invoice date of the Products. Any returned materials must be accompanied by a return requisition form and return requisition identification number from the PEARL SINKS® RMA requisition department.

Proof of purchase may be required in order to be valid for warranty benefits. (Commercial applications are not applicable to any warranty below).

Exclusive Remedy

In the event of any defect in the Product that breaches the foregoing warranties, PEARL SINKS®, at its option, will repair or replace the defective part of the Product. PEARL SINKS® is to be notified with a description of the problem to claim the defective product. In order to notify PEARL SINKS® and receive assistance or service under this warranty, the original purchaser may: (1) call 1-604-214-4477 for a consumer service representative who can assist you, or (2) write the consumer service department c/o PEARL SINKS® Inc., 120-1231 Burdette Street, Richmond BC, V6V 2Z2, and include a description of the problem, model number, location of purchase, your name, address, phone number and approximate date of purchase, or (3) email PEARL SINKS® customer service department by going to www.PearlSinks.com, or (4) notifying the location or distributor from which the Product was purchased. You may be required to return the Product to PEARL SINKS® for inspection and proof of purchase may be required.

Limitations & Exclusions

PEARL SINKS® WILL NOT BE LIABLE FOR ANY OTHER DAMAGES OR LOSSES, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING ANY CLAIM OR BREACH OF WARRANTY HEREUNDER OR ANY OTHER CAUSE, AND WHETHER ARISING IN CONTRACT OR IN TORT (including negligence and strict liability).

All of the above warranties do not cover damages resulting from improper maintenance, repair, cleaning or installation, misuse, abuse, alterations, accidents, natural deposits, natural oxidation, erosion, or force majeure. Damage to the product caused by accident, misuse or abuse is not covered by this warranty. Failure to comply with cleaning instructions may void this PEARL SINKS® warranty. PEARL SINKS® reserves the right to discontinue or modify any product at any time. All sinks and faucets should be installed by qualified plumbing professionals. PEARL SINKS® is not responsible for any issues that arise due to inadequate plumbing.

If you require assistance with installation or malfunction, please contact PEARL SINKS® Consumer Service at www.pearlsinks.com or 1-604-214-4477.

*Labour, shipping and handling not included

limited lifetime warranty
Pearl Sinks® Fireclay Ceramic Warranty

PEARL SINKS® provides a limited lifetime warranty on all stainless steel and ceramic sinks as long as the original purchaser owns the home in which the PEARL SINKS® Product was originally installed.

This warranty exclusively covers manufacturing defects in material and workmanship of PEARL SINKS® sink and faucet products (the “Product”) during normal residential use for as long as the original purchaser owns his or her home. Finish reduction, scratches, staining or acid/alkaline etching over time due to normal usage, cleaning practices, or atmospheric conditions, are not manufacturing defects and are not applicable to this warranty. PEARL SINKS® will not be responsible for any incidental or consequential costs associated with removal or installation of the sink, the faucet, or its accessories. Exclusive warranty coverage starts from the invoice date of the Products. Any returned materials must be accompanied by a return requisition form and return requisition identification number from the PEARL SINKS® RMA requisition department.

Proof of purchase may be required in order to be valid for warranty benefits. (Commercial applications are not applicable to any warranty below).

Exclusive Remedy

In the event of any defect in the Product that breaches the foregoing warranties, PEARL SINKS®, at its option, will repair or replace the defective part of the Product. PEARL SINKS® is to be notified with a description of the problem to claim the defective product. In order to notify PEARL SINKS® and receive assistance or service under this warranty, the original purchaser may: (1) call 1-604-214-4477 for a consumer service representative who can assist you, or (2) write the consumer service department c/o PEARL SINKS® Inc., 120-1231 Burdette Street, Richmond BC, V6V 2Z2, and include a description of the problem, model number, location of purchase, your name, address, phone number and approximate date of purchase, or (3) email PEARL SINKS® customer service department by going to www.PearlSinks.com, or (4) notifying the location or distributor from which the Product was purchased. You may be required to return the Product to PEARL SINKS® for inspection and proof of purchase may be required.

Limitations & Exclusions

PEARL SINKS® WILL NOT BE LIABLE FOR ANY OTHER DAMAGES OR LOSSES, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING ANY CLAIM OR BREACH OF WARRANTY HEREUNDER OR ANY OTHER CAUSE, AND WHETHER ARISING IN CONTRACT OR IN TORT (including negligence and strict liability).

All of the above warranties do not cover damages resulting from improper maintenance, repair, cleaning or installation, misuse, abuse, alterations, accidents, natural deposits, natural oxidation, erosion, or force majeure. Damage to the product caused by accident, misuse or abuse is not covered by this warranty. Failure to comply with cleaning instructions may void this PEARL SINKS® warranty. PEARL SINKS® reserves the right to discontinue or modify any product at any time. All sinks and faucets should be installed by qualified plumbing professionals. PEARL SINKS® is not responsible for any issues that arise due to inadequate plumbing.

If you require assistance with installation or malfunction, please contact PEARL SINKS® Consumer Service at www.pearlsinks.com or 1-604-214-4477.

*Labour, shipping and handling not included

limited lifetime warranty
Pearl® Faucet Warranty

PEARL SINKS® warrants all faucets for (1) year from the date of purchase, as long as the original purchaser owns the home in which the PEARL SINKS® Product was originally installed.

This warranty exclusively covers manufacturing defects in material and workmanship of PEARL SINKS® sink and faucet products (the “Product”) during normal residential use for as long as the original purchaser owns his or her home. Finish reduction, scratches, staining or acid/alkaline etching over time due to normal usage, cleaning practices, or atmospheric conditions, are not manufacturing defects and are not applicable to this warranty. PEARL SINKS® will not be responsible for any incidental or consequential costs associated with removal or installation of the sink, the faucet, or its accessories. Exclusive warranty coverage starts from the invoice date of the Products. Any returned materials must be accompanied by a return requisition form and return requisition identification number from the PEARL SINKS® RMA requisition department.

Proof of purchase may be required in order to be valid for warranty benefits. (Commercial applications are not applicable to any warranty below).

Faucet Cartridge Lifetime Coverage

PEARL SINKS® will provide a lifetime supply of replacement cartridges for its faucets.*

Exclusive Remedy

In the event of any defect in the Product that breaches the foregoing warranties, PEARL SINKS®, at its option, will repair or replace the defective part of the Product. PEARL SINKS® is to be notified with a description of the problem to claim the defective product. In order to notify PEARL SINKS® and receive assistance or service under this warranty, the original purchaser may: (1) call 1-604-214-4477 for a consumer service representative who can assist you, or (2) write the consumer service department c/o PEARL SINKS® Inc., 120-1231 Burdette Street, Richmond BC, V6V 2Z2, and include a description of the problem, model number, location of purchase, your name, address, phone number and approximate date of purchase, or (3) email PEARL SINKS® customer service department by going to www.PearlSinks.com, or (4) notifying the location or distributor from which the Product was purchased. You may be required to return the Product to PEARL SINKS® for inspection and proof of purchase may be required.

Limitations & Exclusions

PEARL SINKS® WILL NOT BE LIABLE FOR ANY OTHER DAMAGES OR LOSSES, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING ANY CLAIM OR BREACH OF WARRANTY HEREUNDER OR ANY OTHER CAUSE, AND WHETHER ARISING IN CONTRACT OR IN TORT (including negligence and strict liability).

All of the above warranties do not cover damages resulting from improper maintenance, repair, cleaning or installation, misuse, abuse, alterations, accidents, natural deposits, natural oxidation, erosion, or force majeure. Damage to the product caused by accident, misuse or abuse is not covered by this warranty. Failure to comply with cleaning instructions may void this PEARL SINKS® warranty. PEARL SINKS® reserves the right to discontinue or modify any product at any time. All sinks and faucets should be installed by qualified plumbing professionals. PEARL SINKS® is not responsible for any issues that arise due to inadequate plumbing.

If you require assistance with installation or malfunction, please contact PEARL SINKS® Consumer Service at www.pearlsinks.com or 1-604-214-4477.

*Labour, shipping and handling not included

Pearl® Toilet Limited Warranty

Consumers with PEARL® Toilets are eligible for one (1) year PEARL® Limited Toilet Warranty. PEARL® Toilet Limited Warranty provides assurance that the PEARL® Toilet is free from defective manufacturing and workmanship for one (1) year. Homeowners must claim any and all manufacturing and workmanship defect within the first year of installation.

PEARL® Toilet Limited Warranty reserve the right to either provide credit or a replacement. It is under PEARL®’s discretion to issue a full product replacement or a replacement part if the product in question is eligible for the warranty. Homeowners are eligible for PEARL® Toilet Limited Warranty on the china, the flushing mechanism, and the toilet seat. Homeowners eligible for warranty will only receive a replacement of the same value or of the same model.

PEARL® is not responsible for any costs associated with the replacement or return of the PEARL® product. PEARL® is not responsible for any costs or damages associated with the installation and removal of the PEARL® Toilet or replacement parts. The liability of PEARL® only covers the PEARL® Toilet and shall not exceed the purchase price of the product. PEARL® Toilet Limited Warranty excludes coverage to but isn’t limited to: a) damages and problems originating from improper installation, b) leaking from the base wax seal or floor flange, c) improper alterations to the flush mechanism, d) finish reduction, e) scratches and staining, f) damage from chemicals cleaners including in-bowl cleaners, g) damage from abrasive cleaners, h) damage from atmospheric conditions, i) reduced flow due to blockages from external debris, or j) damage to seat cover from external force. Any damage or incidents associated with the toilet will not be the responsibility of PEARL®. This includes flooring damage, water stains, cabinet damage, appliance damage, clogging of drain, or accidents resulting in physical harm. The responsibility PEARL® only extends to the physical component of the toilet, any damages and harm resulting outside of the physical toilet are the responsibilities of the homeowner and installer. PEARL® is not responsible for building code compliance, it is the responsibility of the homeowner and installers.

Installations that do not follow the PEARL® instructions manual are not the responsibility of PEARL®. PEARL® strongly recommends all installations to be installed by licensed professionals. All installations are to be tested before use. Parts available outside of warranty but are subject to costs and shipping at the expense of the homeowner. PEARL® Toilets are only warrantable for home use only, any commercial usage voids warranty. Warranty of PEARL® is voided if damages are caused by environmental disasters (such as fire, earthquakes, floor, and storm), misuse, and abuse.

To be eligible, the homeowner must be the original purchaser of the toilet. If the home where the toilet resides has changed owners, the warranty will be voided. Warranty is voided if the PEARL® product was removed from the original homeowner’s home and relocated. Relocation of product includes installation of toilet to a different bathroom, installation of toilet in a new home, installation of toilet after the rebuilding of the original home, or installation of toilet for commercial use.

To qualify for PEARL® Toilet Limited Warranty, the homeowner must provide proof of authenticity of the toilet and proof of purchase. Documents acceptable for proof of purchase includes: original receipt from dealer, packing slip from the dealer, or invoice from the dealer. To prove the product in question is a PEARL® Toilet, homeowner must provide pictures of the whole toilet and a picture of the PEARL® logo. The picture of the whole toilet must be clear and identifiable as a PEARL® Toilet. The picture of the PEARL® logo must clearly show the logo, pictures distorted or modified by software is void.

To claim PEARL® Toilet Limited Warranty, the homeowner should email info@pearlsinks.com with the above required documents or call (604)-247-0887 for a Customer Service Representative between 9AM-5PM PDT Monday-Friday.

The customer agrees to indemnify and hold PEARL® and their officers, agents, distributors and employees harmless from any liability, loss or damage the customer they may suffer as a result of claims, demands, costs or judgments against them arising out of the installation or use of the product. Copyright 2011© All Rights Reserved. PEARL®